Gagake Limited Warranty

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Gagake Limited Warranty for iSPA massage chair:

• Three years Canadian-based customer & technical support
• Two years structural framework coverage
• One year parts coverage
• 6 months labours coverage
• One year parts warranty extension can be purchased at $399

Gagake Care Warranty Period

For warranty service, Gagake will arrange all covered parts deemed necessary, to be sent to the customer and, if necessary, an authorized service provider to repair the product at the customer's location, at no charge to the customer. If a particular part is no longer manufactured, Gagake may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Gagake is no longer responsible for making repairs under the warranty coverage.

For any repairs needed during the 1-year parts warranty coverage, Gagake will provide covered parts at no cost; however, the customer is responsible for any and all shipping, duties, and brokerage fees. Structure warranty is limited to the steel frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, the customer is responsible for shipping, duties, and brokerage fees related to the replacement. Gagake, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Gagake authorized field service personnel to maintain warranty coverage.

Warranty Exclusions

Warranties do not cover any loss or damage resulting from improper installation; unauthorized repairs; use in an outdoor setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads do not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate a warranty claim, call the Gagake Customer Support Team at 1-877-688-8810.