Massage Chair Warranty Information

 

Gagake Care

3 Year Residential Limited Warranty

  • 3 Years Canada-based customer & technical support
  • 3 Year structural framework warranty
  • No-cost replacement on covered parts for 12 months
  • Optional 1 or 2 years warranty extension to cover the parts is available for purchase, 1 year Parts coverage - $199, 2 years Parts coverage - $299


1 Year Commercial Limited Warranty for iSPA series

  • 1 Year Canada-based customer & technical support
  • 1 Year structural framework coverage
  • 3 months parts and labours coverage
  • 1 year parts warranty extension can be purchased at $399



Gagake Care Warranty Period

For In-Home service, Gagake Massage Chairs will arrange all covered parts deemed necessary, to be sent to the consumer and, if necessary, an authorized service provider to repair the product at the customer's residence, at no charge to the customer. If a particular part is no longer manufactured, Gagake Massage Chairs may replace your product with a similar product. Under no circumstances shall the retail replacement value exceed the original net price paid for the product. In the event you choose not to accept a replacement for your product, Gagake Massage Chairs is no longer responsible for making repairs under the warranty coverage.

Any repairs needed during the 1 year parts warranty coverage, Gagake Massage Chairs will provide covered parts at no cost; however, consumer is responsible for any and all shipping, duties and brokerage fees. Structure warranty is limited to the wooden frame and/or welded parts of the frame for the product. If a replacement is issued under the Parts or Structure warranty period, the consumer is responsible for shipping, duties, and brokerage fees related to the replacement. Gagake Massage Chairs, at its sole discretion, will repair or replace any defective part within a reasonable time frame. Field Service is only available in the major metropolitan areas in Canada. Field Service requires pre-approval and, if necessary, must be performed by Gagake Massage Chairs-authorized field service personnel to maintain warranty coverage.


Warranty Exclusions

Warranties do not cover any loss or damage resulting from: improper installation; unauthorized repairs; use in a commercial or corporate setting; alterations or modifications of original condition; improper use of electrical/power supply; loss of power; electrical disturbances and power surges; dropped product, including but not limited to remote controls; a malfunction or damage resulting from improper use or unreasonable use or maintenance; failure to follow operating instructions; transportation damage; theft; abuse; misuse; neglect; vandalism; or environmental conditions (fire, floods, rust, corrosion, sand, dirt, windstorm, hail, earthquake, or exposure to weather conditions); loss of use during the period the product is at a repair facility or otherwise awaiting parts or repair; and products purchased from unauthorized dealers. Damage incurred due to shipping and handling does not constitute a defect under this warranty. Softening/ hardening of foams and filling composites in pillows and pads does not constitute a defect under this warranty as those items naturally change with use. Fading, wear, and pilling of fabrics does not constitute a defect under this warranty as those conditions naturally occur with fabrics. Natural markings and grain and dye variations in leather do not constitute a defect under this warranty, as no two pieces of leather are alike. Failures of attach points, such as, but not limited to: stitching, Velcro, and zippers, do not constitute a defect under this warranty.

To initiate Warranty claim, simply call the Gagake Customer Support Team at 1-877-688-8810.